At Furoomate, we stand by the quality and craftsmanship of our products. To ensure your complete satisfaction and confidence in your purchase, all our products come with a one-year warranty. This warranty guarantees peace of mind, knowing that any quality issues will be promptly addressed, allowing you to enjoy our products with assurance and trust.
Warranty Coverage
All Furoomate products come with a 3-year warranty.
How to Claim Your Warranty
- Verify Warranty Period: Ensure your product is still within the 3-year warranty period.
- Provide Proof of Purchase: Have your order number or a screenshot of your order ready.
- Contact Us: Reach out to our customer service team via our support email: support@furoomate.com.
What Our Warranty Covers
Our warranty covers any performance issues arising from proper use of the product within the warranty period. Contact us for warranty service if you encounter any issues. Once our customer service team receives your request, please follow their instructions to file your warranty claim or return the product.
What Our Warranty Does Not Cover
- Consumables: Wear and tear from normal use, such as waste bags or silicone pads.
- Unauthorized Purchases: Products bought from unauthorized distributors or retailers.
- No Proof of Purchase: Items without an order number or order screenshot.
- Second-Hand Products: Any second-hand products sold by others.
- Expired Warranty: Products that are beyond the warranty period.
- Free Products: Items provided as free gifts.
- Improper Use: Damage or defects caused by accidents, misuse, abuse, improper maintenance, including but not limited to pet bites, natural disasters, transportation, or failure to follow the user manual instructions.
Your satisfaction is our top priority, and we are committed to providing the best possible support for your Furoomate product. For any further questions or to initiate a warranty claim, please contact our customer service team: support@furoomate.com.
