FAQs
Hello, pet lovers!
Here are some commonly asked questions. We highly encourage your feedback to ensure the best possible customer experience.
If you have any questions, please reach out to us at: https://furoomate.com/pages/contact-us
How often do l need to replace the liner?
The frequency of liner replacement can vary depending on its cleanliness, the number of cats you have, their habits, and your preferences. If you don't notice any odor or discomfort, there's no need to change the liner. However, for the best cat health and hygiene, we do recommend replacing the liner every month if you have two cats.
Can l use Furoomate without a liner?
Yes, you can use Furoomate without a liner if you prefer. Thanks to its open design and bowl shape, cleaning the litter box should remain easy.
How often should l empty the trash bin?
The frequency of emptying the trash bin can vary based on several factors, including the number of cats, their bathroom habits, the volume of waste, the efficiency of the litter, and environmental conditions such as temperature and humidity. Ultimately, it boils down to the quantity of waste in the bin and the presence of odors. However, for optimal hygiene and odor control, we do recommend cleaning the trash bin every 3 days, if you have 2 cats. Going longer than a week without emptying it can result in an unpleasant experience, including foul odors, unsightly liquids, and the unwelcome presence of flies and other pests.
Do l have to use custom garbage bags?
Although we offer custom garbage bags, you're not limited to using them exclusively. You can opt for any bags that fit the waste bin. For reference, the waste bin has dimensions of 14.3’’ × 10.7’’ × 5’’ (36 × 27 × 13cm) (W/D/H).
I have multiple cats, how many Furoomate units do l need?
A single Furoomate is designed to effectively serve 2-3 cats. If your feline family consists of more than 3 cats, we recommend considering additional units to ensure that each of your feline friends has access to a clean litter box.
Is Furoomate EU-friendly? What about voltage compatibility and plug types?
Furoomate is designed with global compatibility in mind. It comes with a power adapter that supports a wide voltage range (110-220V), ensuring it can be used across various regions. We also provide the appropriate plug type based on your mailing address, making it easy to plug into your local electrical outlets.
Is Furoomate suitable for larger cats?
Certainly! Furoomate has been thoughtfully engineered to provide a comfortable experience for cats of all sizes. Our open-top design ensures ample space, and it offers one of the largest usable areas among all automatic cat litter boxes on the market. For specific dimensions and to confirm that it's a good fit for your larger cats, we recommend checking our detailed Specifications table.
What is the maximum cat weight supported by Furoomate?
Furoomate doesn't have a weight limit concern while your cat is using it for her business. The weight limit only becomes relevant during the cleaning process when the litter box rotates upwards. In that case, Furoomate can easily support the combined weight of your cat and the litter, up to 40kg without any trouble.
Can l use specific cat litters with Furoomate?
Yes, Furoomate offers versatility when it comes to cat litter compatibility. You have the freedom to select the cat litter that best suits your cat's preferences. However, we advise avoiding using long strip-shaped cat litter, as it may not work efficiently with our filter and could potentially lead to litter wastage.