Introduction
At Furoomate, we are dedicated to ensuring your complete satisfaction with our products. To demonstrate our commitment to quality and customer service, we offer a 30-day money-back guarantee, giving you peace of mind and the confidence to purchase with assurance.
30-Day Money-Back Guarantee
Undamaged products may be returned for a refund for any reason within 30 days of receipt of shipment.
- Non-Quality Related Returns: If the return is not due to a product quality issue, the buyer is responsible for the return shipping costs. Furoomate refunds the cost of the product itself.
- Quality Related Returns: If the return is due to a product quality issue, we will cover all return shipping costs.
How to Request a Refund
- Verify Refund Period: Ensure your product is within the 30-day money-back guarantee period.
- Provide Proof of Purchase: Have your order number or a screenshot of your order ready.
- Contact Us: Reach out to our customer service team via support@furoomate.com.
Returns must be in original packaging, no other damage, and include all accessories. If the product does not meet the above requirements, we cannot process your return request.
Important Notes
- Items without authorization will not qualify for a refund and will be rejected when they arrive at our returns center.
- The return address will be sent to you via email once the return request is approved. Please do not return the item directly to the address on the website or shipping label, which is NOT the actual return address.
Your satisfaction is our priority, and we strive to make the refund process as smooth and hassle-free as possible. If you have any questions or need assistance, please do not hesitate to contact us at support@furoomate.com.
